New Automated Platform Expands VSA's Omnichannel Capabilities
Jersey Desk/10274486

HADDONFIELD, N.J. - JerseyDesk -- VSA is always on the lookout for more efficient ways to engage with our clients' customers and sales prospects, and that means utilizing the best available technology.

The best-in-class call center firm, whose offerings include outbound lead generation and inbound customer service, has recently added to its tech stack with an automated, omnichannel platform that allows for voice, email, and SMS communication from a single system.

"Along with our existing platforms, this gives us another way to maximize production on our client programs," says Dawn Stolte, Senior VP of Operations. "Choosing the most appropriate platform for each client is a crucial part of our onboarding process."

With the new platform, emails and texts can be pre-loaded into the system, or entered manually for customized communication. Messages can be set up to be received by specific VSA representatives, or routed to the next agent available. The content of previous email or SMS threads is always readily available, ensuring reps have all the needed information available to them to seamlessly continue conversations.

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The platform also features sophistical Interactive Voice Response (IVR) capabilities and chatbot functionality to enhance customer engagement.

"The ability to use multiple channels and call, email, and text from the same platform makes it that much easier for our reps to maintain communication with our clients' targets," Ms. Stolte says. "Being able to send follow-up emails from the same platform you're calling from is a big time-saver.

"Whether we're confirming an appointment with a text an hour before the scheduled time, or sending a text to alert customers to a limited-time promotion, or emailing people we can't reach back by phone, there are a lot of options available to us for best serving our clients' needs."

VSA is still exploring other uses for the platform, including incorporating it into the company's Quality Assurance process. The addition of the new platform comes during a period of continued growth for VSA, which celebrated its 23rd anniversary this month.

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"We are always looking for new and innovative ways to help our clients meet their needs," says VSA Founder and CEO Valerie Schlitt. "I'm excited to see the new opportunities this latest technology brings."
For more information about VSA, Inc. please visit www.vsaprospecting.com